About Me
A versatile individual with experience collecting, transforming, and organizing data for analysis to help make informed decisions.
I have an excellent understanding and proficiency of platforms for practical data analysis, including Microsoft SQL Server, PostgreSQL, Excel, Tableau, Python, and R.
I also have hands-on experience using python and machine learning packages such as sklearn, Keras, and Tensorflow to create machine learning projects such as text predictions and image classification.
I also have experience in cloud computing with AWS, linux and using command line tool such as bash
Experience
Product Support Analyst
D2L, Toronto
SEPT 2022 - Present
- Investigated, diagnosed, and resolved product issues by querying databases, and searching logs and code.
- Performed troubleshooting by testing in various environments using the same data to reproduce the issue.
- Improved D2L's product/tool design and efficiency by reviewing and providing feedback on functional specifications, and technical specifications, usability Issues, and Bugs to Product Development
- Worked with multivendor environments and technologies such as MS SQL Server, Web Services XML, HTML files, API calls, Windows services, LTI and IMS global standards, Kibana, developer tools, Web servers, Database servers, and client-to-server communication.
Data Analyst Intern
BuddyTree
Aug 2021 - 2022
- Performed data wrangling processes such as cleaning and structuring raw data using Python Pandas and Numpy to make it accessible for analysis.
- Performed time series analysis for user's usages using Python and SQL to develop an understanding of customer behaviour, demographics, and lifecycle.
- Presented findings and proposed solutions clearly and concisely using Tableau and PowerPoint to facilitate system improvements and user behaviours.
Customer Support Representative
TTEC, Charlottetown
Jul 2018 - 2022
- Responded to customer emails-questions and account-related issues professionally and courteously.
- Troubleshoot customer device issues with a technical mindset and provide appropriate assistance.
Skills
- AWS
- Linux
- Bash
- Python
- GitHub
- Google Cloud Platform
Education
Bachelor's
University of PEI, Charlottetown
2022
Diploma
Brainstation, Toronto
2022
Projects
Resume
Creating this website to host the resume using aws
Project 2 - Upcoming
More details will be shared soon on this.
Certificates
- AWS Certified Cloud Practitioner
- Google Data Analytics Certificate